Almost every business, big or small, has taken automation seriously. Especially after the Covid-19 pandemic, the rush to adapt processes and procedures has increased.
In the pre-Covid era, automation was an option, but in the post-Covid, digitally driven world, intelligent automation has become necessary to survive. CIOs and decision-makers need to increase their efforts and investments to transform simple manual and automated processes into end-to-end or intelligent automation.
What is hyperintelligent automation?
Hyperintelligent automation is a combination of next-generation technologies such as artificial intelligence (AI), robotic process automation (RPA), business process automation (BPA), intelligent document processing (IDP), machine learning (ML), and process automation.
These technologies work together to quickly identify, analyze, and automate business processes at scale. Many of us also call it hyper-automation; These two terms are interchangeable. It is a game changer in business strategy because it can reduce human intervention in the business process in many ways. In addition, intelligent automation is seen as one of the important drivers of the Internet of Things (IIoT) or the fourth industrial revolution, Industry 4.0.
Hyperintelligent automation is a must
Since we are doing business in a customer-centric era, hyper-automation is dramatically changing the customer experience and driving business decisions that lead to innovation. To achieve a consistent and consistent process, consider prioritizing intelligent automation.
When RPA is combined with AI, it enables innovation. You can access this flexibility in everything from data collection and processing to analysis and decision-making.
In times of unprecedented disruption, organizations are looking to intelligent automation as a tool to become agile and resilient and as the right path to digital transformation. If you think hyper-automation will take humans out of the equation, you’re wrong.
Keeping humans in motion is a differentiator of intelligent automation. It is a process in which humans and technology work together using artificial intelligence. It empowers your employees to use automation to their advantage and make AI-assisted decisions using machine learning.
Embrace process hyper-automation
Intelligent automation itself is about making smart decisions and making smart choices. You need to choose the right system and apply the right mix of technologies to achieve hyper-automation at scale.
• Understand customer trends and journeys. Identify high-level strategies to innovate using a variety of industry-standard methods such as SWOT analysis, value stream diagrams, and balanced scorecards.
• Define and set automation priorities. Conduct objective research to gain complex insights into processes that require immediate automation. Use data analysis tools to analyze the current state of manual processes and their performance after automation. Finally, compare the results of several scenarios and set priorities for automation.
• Repeat steps and mistakes. Consider looking at automated robotic systems to perform redundant human tasks without programming. Implement RPA as a measure to increase productivity, but consider adding intelligence.
• Make critical human decisions. Artificial intelligence and machine learning help increase the efficiency of your decision-making. Often, these decisions require human intervention to enhance their impact.
• Create intelligent automation applications. Business process management, case management, and decision management tools can be integrated systems that cover end-to-end processes. This automatically leads to more granular processes. ERP systems, low-code development tools, and cloud-based workflows enable you to bundle multiple elements into one result-driven application.
As a business leader, your perspective on hyper-automation strategies can determine your organization’s future in achieving successful business results. Workflow optimization and process automation reduce friction between business and IT processes.
Intelligent automation isn’t just a buzzword or a passing conversation topic; it is a plan intended to increase the power of automation in all areas of work. Besides saving time and accuracy, the benefits of intelligent automation are often limited and difficult to develop. It’s not just about the best tools to automate processes but using them wisely for the benefit of the organization.